We understand the need for a demo account before a real investment is done on the Forex market. For this purpose, we provide you with a free of charge demo account which you can open with any amount you wish. In order to do so, all you need to do is to log in to our portal, and in the top right corner click Open Forex Account and choose Open Demo Account.

Conotoxia offers to its clients, state-of-the-art cTrader platform and the most popular platform in the world MT4, which are a complete trading solution for Forex and CFDs instruments. The platforms have a full range of features catering to every investment preference imaginable. In addition, cTrader platform is the most innovative, sophisticated and revolutionary STP/NDD trading platform available in the Forex industry.

Just a few characteristics of the platforms:

• Ultimate transparency (exact details of each executed order)
• Multiple order types (You decide whether to trade now or wait for your price)
• Level II pricing (Access a full range of executable prices directly from liquidity providers)
• Advanced charting (Chart trading, Tick volume, Deal map)
• Detachable charts (Detach charts and use them as a stand-alone, tradable desktop app)
• Chart trading (Place orders using a click-and-drag function)
• Extensive indicator library (allows you to build your own indicators)
• Chart-Shots (Share your trading ideas and analyses with your friends)
• Multiple language support (Our skilled employees provide support in both English and Polish)

In addition, Conotoxia offers cTrader Web trading platform which brings transparent pricing, lightning-fast speed and all the features of cTrader to your browser.

cTrader/MT4 Android and cTrader/MT4 iOS give you the ability to access financial markets from anywhere in the world, at any time by using the app dedicated to Android and iOS devices.

Yes, all you need to do is to log in to your profile, select Platforms on the left-hand side and choose the mobile platform for a device you have. Currently, we support platforms for Android and iOS.

In case you face any difficulties with your Forex trading platform, our experienced team is here to assist you. All you need to do is to contact us either through call at +357 250 300 46, through chat or email: 
[email protected]

Conotoxia Ltd. offers access to the Forex trading platforms free of charge; all you need to do is to register and download it.

In order to open a Forex account at Conotoxia, all you need to do is to register with us and provide necessary documents. During the registration process, you will be asked a few questions that will allow us to assess whether you possess the necessary knowledge and experience.

The procedure for opening a Forex trading account is very simple and takes just a few minutes. This is the average time needed to fill in the online registration form for the Private Account and to upload the necessary documents. As soon as the verification procedure for the Private Account is completed, the process of opening a trading account will not take more than 1 minute. However, please note that the verification procedure can take from 30 minutes to a few days, depending on whether the documents you submit when applying to open an account meet our internal requirements.

Yes, it is possible to have more than one Forex trading account.

Currently, Conotoxia Ltd. offers Forex trading accounts in 4 currencies: EUR, USD, GBP and PLN.

You can open a Forex account at Conotoxia Ltd. with as little as EUR 100, USD 100, GBP 100, or PLN 400.

Please note that leverage depends on the type of the client categorization; therefore, for our:

• Retail clients the maximum leverage is 1:30,
• Retail Experience clients the maximum leverage is 1:100,
• Professional clients the maximum leverage is 1:300.

All our Forex trading accounts have set margin calls at 100% and stop-out at 50%.

Please note that hedging is allowed at all our Forex trading accounts.

For all our accounts, the maximum level of open/pending orders is 2,000.

On our Basic STP, Standard STP and Zero Commission STP accounts, there is no minimum trade volume per month. However, for our Algo Trading STP and Advanced STP accounts, the minimum volume per month that has to be generated is set at the level of USD 2,000,000.

On our Zero Commission STP account the commission is 0. On Basic STP and Standard STP accounts, the commission per USD 100,000 volume/side on Forex pairs is 4.00 USD. On our Algo Trading STP and Advanced STP, the commission is 3.50 USD per 100,000 USD volume/side on FX pairs. More information about commissions on all instrument types can be found in the Contract Specification documents.

Zero Commission STP i Basic STP – is 0.01 lot

Standard STP – is 0.1 lot

Algo Trading STP – is 0.01 lot

Advanced STP – is 0.2 lot

Clients using the cTrader platform on Algo Trading STP and Advanced STP accounts receive lower commissions when trading on currency pairs, due to the higher monthly turnover they generate. We also offer commission-free trading on CFDs on indices on Advanced STP accounts.

Yes, please note that CFD trading on cryptocurrencies is available on cTrader platform on the following account types: Standard STP, Algo Trading STP and Advanced STP. We do not offer CFD trading on cryptocurrencies on the MT4 platform. Currently we also do not offer CFD trading on cryptocurrencies to the British residents, regardless the type of the account.

The accounts of retail clients are protected against negative balances, as established by ESMA. This means that you can never lose more funds than you have invested. On the other hand, Conotoxia Ltd. is not obliged to have this protection for professional client accounts, so transactions can lead to account deficits.

Transaction fees mostly consist of spread, commission and/or swap. They vary according to the product class (Forex/indices/commodities/cryptocurrencies), as well as the product itself. When choosing a given product in the trading platform you will find details on all fees related to the given asset.

When using the services of Conotoxia Ltd., you can deposit funds to your Forex account via bank transfer,the currency wallet or Dotpay. Please note that before you use your currency wallet to deposit funds, your first deposit (with any amount) must be made via bank transfer.

Conotoxia Ltd. does not charge any transfer fees for deposits. However, your correspondent bank may charge you according to their own fee structure.

Conotoxia Ltd. does not accept any deposits made via third parties. Payments can only be made from a bank account belonging to the Forex account holder.

Deposits made by bank transfer usually take 1-5 working days before they are credited to your account. However, it is important to remember that all options of deposits are still subject to verification procedures, which may cause a delay in crediting funds to your trading account.

Express deposits are available via e-wallet of Conotoxia Pay or through Dotpay (Dotpay deposits are subject to additional commission). Please remember that deposits made by express payments are also subject to verification procedures, which may result in a delay in crediting funds to your Forex trading account.

Currently, at Conotoxia Ltd., you can make deposits in EUR, USD, GBP and PLN.

Our bank account details can be found on our website under the section Funding methods or once you log in to your account, in the right-hand side under section Deposits and Withdrawals.

According to the regulations, when opening an account online, the first deposit to a Forex trading account must be made via a bank wire transfer.

Withdrawal requests are processed between 8:00–16:00 CET time. Any requests received after the indicated time will be processed during the next business day. Withdrawals ordered during Cypriot Public Holidays will be processed during the next business day.

Funds can only be withdrawn to a bank account from which Conotoxia Ltd. had received them, as your trading account is subject to AML regulations. However, if you provide a sufficient document stating that the bank account you have used for the deposit is closed and provide us with a bank statement from a new bank account, then you will be able to make a withdrawal to your new bank account.

The withdrawal of funds is processed within 24 hours. However, after processing, withdrawals made by bank wire transfer usually take 1-5 working days to reach your account, depending on the currency. Please note that the time it takes for funds to be credited to your bank account depends on your bank. While using Conotoxia Pay, the funds are credited to the currency wallet immediately after the withdrawal request is processed.

In order to process your deposit made via a wire transfer or via Dotpay, we do not require any additional documents, if we have received all the sender's data from our bank or from Dotpay.

However, in case we do not receive all sender's details from our partners, we may ask you to send a payment confirmation.

Yes, you can. Please note that first, you will have to provide us:

• a consent of the co-owner of the bank account stating that he/she agrees for the funds from this account to be used for investments (the consent is provided to Conotoxia Ltd.).
• Bank account co-owner’s identification document and proof of residence.
  

Please note that the funds must be returned to the same bank account from which they have been deposited.

Just log in to your profile, select on the left side "Deposits and withdrawals" in the "Forex" section, click "Deposit" and select "Express online payments". The currency wallet should be pre-funded in order to be able to make a deposit to your Forex account. In order to make a deposit using a currency wallet, you need to first deposit your trading account with a bank transfer.

You may withdraw your funds to the currency wallet but only after sending back to your bank account an amount equal or higher to the one that we had received from your bank account.

Please keep in mind that this may be due to the additional fees charged by your bank or a correspondent one.

Following article 60(b) of the Cypriot AML Law, we are obliged to verify our clients in order to establish a business relationship. This verification also includes checking the origin of the funds you choose to deposit into your trading account.

As a source of funds, you can provide us with:

• An employment agreement
• A payslip
• Tax declaration for the previous year if the current one is not yet available
• Poof of inheritance
• Proof of received dividends
• Proof of sale of property
• Proof of savings

In such a case, we will be obliged to reject your deposit, and the funds will be sent back to the account we have received them from.

In order to verify and approve your account, the following documents are required:

• Proof of Identity

  A coloured copy of your valid passport or other official identification document issued by your local authorities (identity card, etc.). Please note the document must contain your full name, an issue and/or expiry date, place and date of birth, your signature and a photo.

  Please note:

  • all four corners of the document must be visible
  • no information should be covered or edited
  • In case of a passport, the page with a photo is required
  • In case of a photo-card ID, please provide both sides fully visible.
• Proof of Residence (residential address)

  A recent utility bill (electricity, gas, water, phone, Internet, TV), bank account or credit card statement or Local Authority Tax Bill, dated within the last 6 months, confirming your registered address. Please note that we do not accept mobile phone bills, screenshots or any proof of address that only provides a P.O.Box.

  In addition to the above, we require to provide us with a Tax Identification Number.

The scanned documents should be uploaded to your profile (Your Profile - Your Data - Documents) or emailed to [email protected]

As a regulated company, we are obliged to ensure that all the clients` data are up to date, for this purpose, when any of your documents expire we will ask you to provide us with a new one.

Pursuant to Article 62 (1) of the Cypriot Prevention and Suppression of Money Laundering and Terrorist Financing Law of 2007-2021, Conotoxia Ltd. is required to verify customer identification.

The verification of customer identification is based on documents such as an ID card or passport in accordance with Annex IV, point 2 (b) and Annex V of the Directive of 2021 regarding the Prevention of Money Laundering.

To ensure the security of our clients` data, Conotoxia Ltd. has implemented all possible safeguards in accordance with the recommendations of the Personal Data Protection Regulation 2016/679. Conotoxia Ltd. has appointed an adequate person for the position of Data Protection Officer supervising the implementation of appropriate technical and legal solutions.

You need to keep in mind that if you provide us with documents outside the business hours (8:00–16:00 CET time), then your documents will be verified on the following business day.

• If you are renting your house, then you can provide us with the rental agreement stamped and signed by your landlord along with the utility bill on the name of your landlord.
• If you are still living with your parents, then you can provide us with your birth certificate together with the utility bill on the name of one of your parents.

We will make a few attempts to gather the necessary documents. However, if you fail to provide us with the necessary documents, we will be forced to terminate our business relationship with you.

Please note that all our clients by default are categorized as Retail clients according to the Client Categorization Policy; however, you may make a writing request to change your categorization either for Professional or Experienced Client (for Polish residents only).

Clients may request to be treated as Professionals provided that at least two of the following criteria are met:

• the client has carried out transactions, in significant size, on the relevant market at an average frequency of 10 transactions per quarter over the last four quarters,
• the size of the client`s financial instruments portfolio, defined as including cash deposits and financial instruments exceeds 500,000 EUR.
• the client works or has worked in the financial sector for at least one year on a professional position, which requires knowledge of the transactions or services envisaged. The clients defined above may waive the benefit of the detailed rules of conduct only if the following procedure is followed:
• the client must submit a statement in writing to the Company that they wish to be treated as Professional clients, either in general or in respect of a particular investment service or transaction, or type of transaction or product,
• the Company must give the client a clear written warning of the protections and investor compensation rights they may lose,
• the client must state in writing, in a separate document from the contract, that they are aware of the consequences of losing such protections. Retail clients who reside permanently on the territory of Poland in order to be classified as Experienced Retail Clients need to fulfil the following two conditions:

  Retail Client concluded in the last 24 months:

  • CFD opening transactions with a nominal value of equivalent of at least 50,000 EUR* in PLN each, with a frequency of at least 10 opening transactions per quarter over the last four quarters or
  • CFD opening transactions with a nominal value of equivalent of at least 10,000 EUR* in PLN each, with a frequency of at least 50 opening transactions per quarter over the last four quarters or
  • CFD opening transactions with a total nominal value of at least 2,000,000 EUR* in PLN, with at least 40 opening transactions per quarter in the last four quarters

  Retail Client has adequate knowledge of derivatives, including CFDs, supported by:

  • a) appropriate professional certificates, in particular: Investment Advisor, Securities Broker, Chartered Financial Analyst, Financial Risk Manager, Professional Risk Manager, ACI Dealing Certificate, ACI Diploma, or a specialist field of study or
  • completion of a minimum of 50 hours of training in derivatives, including CFDs, confirmed by obtaining relevant certificates or confirmations issued on the basis of verified knowledge by relevant training providers, within the last 12 months or
  • confirmation that the client performs or carried out activities or work or has performed worked on the basis of an employment contract or other contractual relationship that is the basis for performing the function, for at least a year in a position that requires professional knowledge regarding transactions in CFDs or other derivatives.
  • Equivalent amounts expressed in euros referred to in the item 1 shall be determined using the average euro exchange rate announced by the National Bank of Poland on the day preceding the date of submission of the application by the retail customer in which the exchange rate was announced;

Yes, Conotoxia Ltd. offers to its clients 50h of webinars related to Forex & CFD trading, over 365 pages on financial markets included in our e-books as well as more than 70 instructional videos. After completing the course, you will be asked to take a test, and once you pass it, Conotoxia Ltd. will issue a certificate.